{"id":46,"date":"2025-07-11T20:30:39","date_gmt":"2025-07-11T20:30:39","guid":{"rendered":"https:\/\/gabrielyanez.com.ar\/?page_id=46"},"modified":"2025-07-19T18:33:54","modified_gmt":"2025-07-19T18:33:54","slug":"46-2","status":"publish","type":"page","link":"https:\/\/gabrielyanez.com.ar\/es\/","title":{"rendered":""},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#16264a” collapsed=”on” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”none” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Technical Support & Solutions Engineer” _builder_version=”4.27.4″ _module_preset=”d00a2a54-ecbb-4d83-93dd-45ffa145c6ed” title_text_color=”RGBA(255,255,255,0.7)” title_font_size=”24px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”none” custom_padding=”||27px|||” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Gabriel Yanez” _builder_version=”4.25.0″ _module_preset=”42043e04-7975-4b5f-9247-4305c9ca9688″ title_text_color=”#FFFFFF” title_font_size=”10vw” custom_margin=”||10px||false|false” title_font_size_tablet=”8vw” title_font_size_phone=”8vw” title_font_size_last_edited=”off|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_button button_url=”https:\/\/gabrielyanez.com.ar\/cv\/” url_new_window=”on” button_text=”Download CV” _builder_version=”4.27.4″ _module_preset=”dc826007-0e4c-4671-bc2d-b33bfde809e1″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/gabrielyanez.com.ar\/wp-content\/uploads\/2025\/07\/8.jpg” title_text=”Profile Picture” force_fullwidth=”on” align_last_edited=”off|tablet” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”right” module_alignment_tablet=”left” module_alignment_phone=”left” module_alignment_last_edited=”on|phone” border_radii=”on|6px|6px|6px|6px” box_shadow_style=”preset2″ box_shadow_horizontal=”20px” box_shadow_vertical=”20px” box_shadow_blur=”20px” box_shadow_spread=”10px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”none” custom_margin=”30px||||false|false” custom_padding=”||27px|||” border_width_top=”1px” border_color_top=”rgba(255,255,255,0.3)” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”About Me \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ title_text_color=”#FFFFFF” custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Buenos Aires, Argentina” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”rgba(255,255,255,0.7)” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”yanez.gabriel.gustavo@gmail.com” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_align=”left” title_text_color=”rgba(255,255,255,0.7)” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”linkedin.com\/in\/ggyanez\/” url=”https:\/\/www.linkedin.com\/in\/ggyanez\/” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_align=”left” title_text_color=”rgba(255,255,255,0.7)” custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”I help SaaS companies increase efficiency, reduce costs, and scale more effectively by bridging the gap between support, product, and engineering. I specialize in diagnosing software issues across multiple layers \u2014 backend, databases, APIs, and frontend \u2014 while supporting a wide range of stakeholders, including clients, partners, customer-facing teams, and product managers. Beyond troubleshooting, I collaborate with others to find tailored solutions, build internal tools (like scripts and AI agents) to automate tasks, and contribute to documentation and demos that empower teams and improve processes.” _builder_version=”4.27.4″ _module_preset=”ee441028-13c0-4d3b-9608-bb50ac33b083″ title_text_color=”#FFFFFF” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Work Experience” _builder_version=”4.25.0″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Work Experience \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Mar 2024 – Present” _builder_version=”4.25.0″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Solutions Engineer II” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Passport Global – San Francisco, USA (Remote)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

As a Solutions Engineer II, I continue to support technical initiatives across teams while mentoring peers through internal documentation and knowledge-sharing sessions. I develop tools and automations to reduce manual workload, identify inefficiencies to drive process improvements, and collaborate closely with Product, Engineering, and Operations to implement scalable solutions. My focus remains on optimizing support workflows and helping teams work more effectively together.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Jul 2023 – Mar 2024″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Solutions Engineer I” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Passport Global – San Francisco, USA (Remote)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

I act as the main technical point of contact for customer-facing teams, solving complex integration and API-related challenges across the merchant journey. My day-to-day includes debugging issues, documenting internal processes, and building tools to streamline operations. I also work closely with Product and Engineering to escalate customer feedback and co-create technical solutions that improves the platform.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Oct 2020 – Jul 2023″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Tech Support Engineer (API & Integrations)” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Tiendanube – Buenos Aires, Argentina (Hybrid)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

At Tiendanube, I specialized in L2 support for APIs and third-party integrations, resolving complex technical cases using tools like Postman, internal logs, and database queries. I maintained and expanded our documentation to reflect evolving systems, developed internal tools to automate repetitive tasks, and led training sessions to enhance team enablement and reduce escalations. My role also involved contributing to root-cause analysis to prevent recurring issues.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Jul 2018 – Sep 2020″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Tech Support Engineer (Core Platform)” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Tiendanube – Buenos Aires, Argentina (Hybrid)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

As part of the Core Platform support team, I was responsible for handling second-level technical issues related to Tiendanube’s foundational systems. I focused on reproducibility analysis, database queries, and internal documentation to diagnose and resolve complex issues efficiently.
Beyond support, I created and maintained both technical and non-technical documentation to ease onboarding and reduce future escalations. I also built internal tools and scripts to automate repetitive tasks, improving team productivity and operational flow.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Apr 2016 – Jul 2018″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Software Developer” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Enerminds – Buenos Aires, Argentina (Onsite)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

At Enerminds, I worked across multiple layers of enterprise software, contributing to systems built in Java, C#, VB.NET, and VB6. I provided 3rd-level support, analyzing and resolving complex issues across legacy and modern platforms.
In addition to fixing bugs and implementing minor enhancements, I collaborated with internal stakeholders to deliver practical solutions while translating technical concepts into accessible language. I also handled PL\/SQL performance tuning and debugging to help ensure system stability and responsiveness.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Apr 2012 – Apr 2016″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Tech Support Analyst” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Atento – Buenos Aires, Argentina (Onsite)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

My journey in tech started by supporting Lexmark printers across Latin America. I handled 1st-level support via phone and email, managed ticket escalations, and designed a Java-based desktop tool that automated routine tasks\u2014helping the team significantly improve response times and meet performance goals.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(0,0,0,0.12)” divider_position=”center” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Work Experience” _builder_version=”4.25.0″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Volunteering Experience \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”2007 – 2012″ _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Malware Removal Volunteer” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][et_pb_heading title=”BleepingComputer, GeeksToGo & other security forums (Remote)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” hover_enabled=”0″ global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}” sticky_enabled=”0″][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

My passion for solving technical problems started in my teens, when I volunteered in online forums to help users with their computer issues. Over time, I became a moderator in local tech communities and later trained in internationally recognized security forums such as BleepingComputer and GeeksToGo, becoming part of their staff.<\/p>\n

There, I specialized in malware diagnostics and removal, assisting users through structured troubleshooting and disinfection protocols and clear technical communication. This experience shaped my customer-first mindset and helped me develop the analytical and support skills I still use today.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(0,0,0,0.12)” divider_position=”center” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Skills & Expertise” _builder_version=”4.25.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Skills & Expertise \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|desktop” _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\ud83e\udde0 Technical Troubleshooting” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Skilled at diagnosing and resolving complex software issues across multiple layers: Backend, databases, APIs and Frontend.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Experienced in using tools like Postman, logs, SQL queries, and browser dev tools to identify root causes.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\ud83d\udd0c API & Integrations” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Hands-on experience with RESTful APIs, webhooks, and authentication flows.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Proficient with Postman, cURL, Pipedream, and scripting for automation.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\ud83d\udcda Documentation & Knowledge Sharing” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Created and maintained internal knowledge bases, SOPs, onboarding guides, and technical documentation.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Known for producing the highest volume of internal documentation in every team I\u2019ve joined.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|desktop” _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\u2699\ufe0f Automation & Internal Tools” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Built custom scripts and internal tools to reduce repetitive tasks and improve workflow efficiency.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Skilled in JavaScript, Python, and shell scripting for building automations.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\ud83e\uddfe SQL & Data Analysis” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Proficient in writing complex SQL queries for data validation, debugging, and reporting.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Experienced with MySQL, Oracle PL\/SQL, and data tools like Chartio, Loggly, Datadog and Kibana.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”\ud83d\udcac Collaboration & Support” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||10px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Acted as the technical point of contact between support, product, and engineering teams.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ _builder_version=”4.27.4″ _module_preset=”e32f5f63-3b08-42f5-8aae-df9a3151f61c” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Known for being calm, easy-going, and solution-oriented, even in high-pressure situations.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(0,0,0,0.12)” divider_position=”center” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Education” _builder_version=”4.25.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Education \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Ongoing” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Continued Learning and Self-Development” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Online Courses, Technical Books & Real-World Experience” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

Continuously exploring new tools and technologies to improve my workflow and expand my technical skill set. I\u2019m also passionate about personal development and productivity, and regularly read to improve both my mindset and work habits.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”2014 – 2017″ _builder_version=”4.25.0″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Bachelor’s Studies in Information Systems” _builder_version=”4.27.4″ _module_preset=”7e9b82d0-0a73-407a-8e9d-1b2aab1b4d16″ custom_margin=”||0px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Universidad Nacional de General Sarmiento (UNGS)” _builder_version=”4.27.4″ _module_preset=”88d28c52-5163-4b4f-bd47-956e17355248″ title_text_color=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”14c158ce-455a-4f60-a5a1-9646aa6c4ff1″ global_colors_info=”{}”]<\/p>\n

Built a solid foundation in algorithms, logic, and software development while studying Information Systems at UNGS.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”rgba(0,0,0,0.12)” divider_position=”center” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Projects” _builder_version=”4.27.4″ _module_preset=”default” disabled=”on” saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Projects \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”off|desktop” _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” custom_padding_tablet=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_image=”https:\/\/gabrielyanez.com.ar\/wp-content\/uploads\/2025\/07\/business-cv-03.jpg” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}” background__hover_enabled=”off|desktop” background_color_gradient_stops__hover=”rgba(22,38,74,0.8) 0%|rgba(22,38,74,0.8) 100%” use_background_color_gradient__hover=”on”][et_pb_cta title=”Divi Product Launch” button_url=”#” button_text=”View Project” _builder_version=”4.25.0″ _module_preset=”c6cb03fc-2bc3-4c82-b0ce-d6dec4b25ae3″ locked=”off” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22link_text_color%22,%22quote_border_color%22%93}” background__hover_enabled=”on|desktop” background_color__hover=””]<\/p>\n

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[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_image=”https:\/\/gabrielyanez.com.ar\/wp-content\/uploads\/2025\/07\/business-cv-02.jpg” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}”][et_pb_cta title=”Divi Product Launch” button_url=”#” button_text=”View Project” _builder_version=”4.25.0″ _module_preset=”c6cb03fc-2bc3-4c82-b0ce-d6dec4b25ae3″ locked=”off” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22link_text_color%22,%22quote_border_color%22%93}” background__hover_enabled=”on|desktop” background_color__hover=””]<\/p>\n

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[\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”off|desktop” _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” custom_padding_tablet=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_image=”https:\/\/gabrielyanez.com.ar\/wp-content\/uploads\/2025\/07\/business-cv-04.jpg” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}” background__hover_enabled=”off|desktop” background_color_gradient_stops__hover=”rgba(22,38,74,0.8) 0%|rgba(22,38,74,0.8) 100%” use_background_color_gradient__hover=”on”][et_pb_cta title=”Divi Product Launch” button_url=”#” button_text=”View Project” _builder_version=”4.25.0″ _module_preset=”c6cb03fc-2bc3-4c82-b0ce-d6dec4b25ae3″ locked=”off” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22link_text_color%22,%22quote_border_color%22%93}” background__hover_enabled=”on|desktop” background_color__hover=””]<\/p>\n

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[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.0″ _module_preset=”default” background_image=”https:\/\/gabrielyanez.com.ar\/wp-content\/uploads\/2025\/07\/business-cv-05.jpg” border_radii=”on|6px|6px|6px|6px” global_colors_info=”{}”][et_pb_cta title=”Divi Product Launch” button_url=”#” button_text=”View Project” _builder_version=”4.25.0″ _module_preset=”c6cb03fc-2bc3-4c82-b0ce-d6dec4b25ae3″ locked=”off” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22link_text_color%22,%22quote_border_color%22%93}” background__hover_enabled=”on|desktop” background_color__hover=””]<\/p>\n

Lorem ipsum dolor sit amet consectetur adipiscing.<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Companies” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#16264a” custom_padding=”||54px|||” disabled=”on” saved_tabs=”all” collapsed=”on” global_colors_info=”{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.25.0″ _module_preset=”default” max_width=”1280px” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Products I\u2019ve Worked With \u26a1\ufe0f” _builder_version=”4.25.0″ _module_preset=”ae14ed3c-4e35-4c0d-9358-1953aa200025″ title_text_align=”center” title_text_color=”#FFFFFF” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ custom_padding_last_edited=”on|desktop” _builder_version=”4.25.0″ 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yanez.gabriel.gustavo@gmail.com<\/a><\/h3>\n

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As a Solutions Engineer II, I continue to support technical initiatives across teams while mentoring peers through internal documentation and knowledge-sharing sessions. I develop tools and automations to reduce manual workload, identify inefficiencies to drive process improvements, and collaborate closely with Product, Engineering, and Operations to implement scalable solutions. My focus remains on optimizing support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-46","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/pages\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":41,"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":274,"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/pages\/46\/revisions\/274"}],"wp:attachment":[{"href":"https:\/\/gabrielyanez.com.ar\/es\/wp-json\/wp\/v2\/media?parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}