As a Solutions Engineer II, I continue to support technical initiatives across teams while mentoring peers through internal documentation and knowledge-sharing sessions. I develop tools and automations to reduce manual workload, identify inefficiencies to drive process improvements, and collaborate closely with Product, Engineering, and Operations to implement scalable solutions. My focus remains on optimizing support workflows and helping teams work more effectively together.

I act as the main technical point of contact for customer-facing teams, solving complex integration and API-related challenges across the merchant journey. My day-to-day includes debugging issues, documenting internal processes, and building tools to streamline operations. I also work closely with Product and Engineering to escalate customer feedback and co-create technical solutions that improves the platform.

At Tiendanube, I specialized in L2 support for APIs and third-party integrations, resolving complex technical cases using tools like Postman, internal logs, and database queries. I maintained and expanded our documentation to reflect evolving systems, developed internal tools to automate repetitive tasks, and led training sessions to enhance team enablement and reduce escalations. My role also involved contributing to root-cause analysis to prevent recurring issues.

As part of the Core Platform support team, I was responsible for handling second-level technical issues related to Tiendanube’s foundational systems. I focused on reproducibility analysis, database queries, and internal documentation to diagnose and resolve complex issues efficiently.
Beyond support, I created and maintained both technical and non-technical documentation to ease onboarding and reduce future escalations. I also built internal tools and scripts to automate repetitive tasks, improving team productivity and operational flow.

At Enerminds, I worked across multiple layers of enterprise software, contributing to systems built in Java, C#, VB.NET, and VB6. I provided 3rd-level support, analyzing and resolving complex issues across legacy and modern platforms.
In addition to fixing bugs and implementing minor enhancements, I collaborated with internal stakeholders to deliver practical solutions while translating technical concepts into accessible language. I also handled PL/SQL performance tuning and debugging to help ensure system stability and responsiveness.

My journey in tech started by supporting Lexmark printers across Latin America. I handled 1st-level support via phone and email, managed ticket escalations, and designed a Java-based desktop tool that automated routine tasks—helping the team significantly improve response times and meet performance goals.

My passion for solving technical problems started in my teens, when I volunteered in online forums to help users with their computer issues. Over time, I became a moderator in local tech communities and later trained in internationally recognized security forums such as BleepingComputer and GeeksToGo, becoming part of their staff.

There, I specialized in malware diagnostics and removal, assisting users through structured troubleshooting and disinfection protocols and clear technical communication. This experience shaped my customer-first mindset and helped me develop the analytical and support skills I still use today.

Continuously exploring new tools and technologies to improve my workflow and expand my technical skill set. I’m also passionate about personal development and productivity, and regularly read to improve both my mindset and work habits.

Built a solid foundation in algorithms, logic, and software development while studying Information Systems at UNGS.